Vogue Lease Rental Terms and Conditions

Kuala Lumpur, Malaysia

RENTAL POLICY

  1. The Period of Rental begins immediately when rented item/garment is ready for your collection on the Collection Date. The Period of Rental ends when complete items are returned in its original conditions on the Return Date.
  2. The complete rental set includes the rented garment, original hanger and garment bag.
  3. The full amount of Rental Fee will be charged when the rental reservation is made. Rental Fees/Alteration fees paid for reservation are strictly non-refundable and non-cancellable.
  1. Changes of items/garment – The renter is allowed to exchange the reserved item/garment only ONCE, subject to approval by Vogue Lease. Exchange requests must be made at least 14 days before the Collection Date.
  2. Change of Collection Date – Renter is not allowed to change the collection date unless mutually agreed by Vogue Lease.
  3. The Security Deposit is to be paid on the Collection Date stated at the Receipt. Security Deposit must be paid in cash upon collection. Security Deposit will be refunded within 7 working days once the rented item/garment is returned in its original condition.
  4. Extension of rental period is subject to approval from Vogue Lease and Renter will be charged additional prorated rental fees.
  5. The renter agrees to use the rented item/garment appropriately and only for its intended purpose.
  6. The renter is strictly prohibited from altering, modifying, washing, cleaning, ironing, or steaming the rented item/garment in any way.
  7. Last-minute changes & Failure to collect – Any exchange request made less than 14 days before the Collection Date will be considered a last-minute change, and a penalty fee of 50% of the original rental fee will apply. Failure to collect the rented item/garment on the Collection Date will be deemed as cancellation, and a penalty fee of 50% of the original rental fee will apply.

 

LATE RETURN POLICY

  1. The renter agrees to return the rented item/garment on the Return Date stated at the Receipt. RM80 daily charges for late returns.

 

DAMAGE / PENALTY CHARGES POLICY

  1. In the event where the rented item/garment is damaged (torn, stained, discolouration), Vogue Lease has Full Rights to offset any monetary claims (repair/replacement costs) against the Security Deposit. Should the rented item/garment unrepairable or lost, Security Deposit may be partially or fully forfeited depending on damage assessment. Renter will be given the option to purchase the damaged dress at the original Retail Price.
  2. Missing or damaged original hanger and garment bag will incur penalty charges of RM 20 and RM 50 respectively.

 

CANCELLATION POLICY

  1. Cancellation is strictly not allowed. However, if written request to change/postpone is provided 14 days before collection date, Vogue Lease allows the Rental fees to be converted in the form of Store Credit for future utilisation, valid only for 6 months from date of cancellation. The Store Credit is strictly non-refundable in cash terms. Full alteration fees will be charged on any cancellation/exchange/postpone of dress and will be deducted from store credit.

Vogue Lease reserves the right to amend any of the above Terms & Conditions without prior notice.